The JMS Way E.P.I.C. Values
The JMS Way is the set of values and behaviors that all JMS team members live and practice, inspiring us all to be the best we can be. Ethics, Passion, Innovation and Community (E.P.I.C.) create the foundational values of The JMS Way. Our values are represented by 26 fundamental behaviors. The JMS EPIC values bond together our behaviors and strengthen the core foundation of JMS. They are what we hire, fire, and manage performance around. They are what inspire us to get out of bed in the morning.
Values and Behaviors
Do the right thing, always.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Be impeccable with your word. If you make a mistake, own up to it, apologize, and make it right.
Lead by example.
The best way to influence others is through your own example. Don’t wait for others to change. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. A true measure of your leadership is how well your team performs when you’re not there.
Earn people’s trust by doing what you say you’re going to do, when you say you’re going to do it. Hold yourself accountable. Be persistent, follow up and follow through.
When communicating with vendors or customers, always state your position and anchor the conversations, price and position you take.
Pay attention to the details.
Think and act like an owner.
Be a fanatic about response time.
People expect us to respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
Deliver legendary service.
We look at every interaction as an opportunity to create something extraordinary. We’re focused on delivering experiences that people want to tell others about.
Be organized and plan your work. Solve problems before they happen by anticipating future needs or opportunities and addressing them in advance. Looking ahead allows us to better capitalize on opportunities, and to prevent issues instead of fixing them.
Make quality personal.
Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Every aspect of your work has your signature and makes a statement about you. Make sure it’s a statement of excellence.
Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation for big things and small — in all directions throughout our organization.
Contribute to profit.
Find a way.
Be relentless about continuous improvement.
Practice productive problem-solving.
Just fix it. Apply your creativity and enthusiasm to developing solutions, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice.